{"id":10781,"date":"2026-05-18T04:27:01","date_gmt":"2026-05-18T04:27:01","guid":{"rendered":"http:\/\/10.10.7.12\/sappe\/csr\/?page_id=10781"},"modified":"2026-05-22T02:04:21","modified_gmt":"2026-05-22T02:04:21","slug":"stakeholder-impact-management-across-the-business-value-chain","status":"publish","type":"page","link":"https:\/\/www.sappe.com\/sd\/en\/stakeholder-impact-management-across-the-business-value-chain\/","title":{"rendered":"Stakeholder Impact Management Across the Business Value Chain"},"content":{"rendered":"\t\t
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Sappe conducts its business with an awareness of potential impacts on stakeholders throughout the entire value chain, from product development and design, raw material sourcing, manufacturing and quality control, warehouse management and distribution, to marketing, communication, and product delivery to consumers.

The Company systematically analyzes stakeholders at each stage of the value chain, considering both positive impacts and potential risks, alongside the expectations of key stakeholder groups, including employees, business partners, consumers, communities, government agencies, and investors.

This analysis is linked to the Company\u2019s material sustainability topics to determine appropriate management approaches for each process, while enhancing positive impacts through the establishment of policies, measures, and key performance indicators aligned with the Company\u2019s strategy.

The Company also regularly monitors and evaluates performance and provides communication channels to gather feedback, suggestions, and concerns from stakeholders. These insights are used to continuously improve operational processes under the principles of good governance and transparency.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t
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Integration of Sustainability Across<\/h3>

the Value Chain<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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CREATIVE EXPLORATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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TRENDY ACCESSIBILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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CO-VALUE CREATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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ECO DISTRIBUTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Stakeholder Engagement<\/h2>\t\t\t\t<\/div>\n\t\t
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SAPPE has conducted a stakeholder analysis across its entire value chain and identified five key stakeholder groups: employees, customers, business partners, investors, and communities and society. This analysis enables the Company to establish appropriate stakeholder management approaches based on stakeholder expectations and to develop effective communication channels tailored to each group, ensuring meaningful engagement, value creation, and responsive actions that address stakeholder needs effectively.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t
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Employees <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Expectations :<\/h4>

\u2022 Benefits
\u2022 Work-life balance
\u2022 Career advancement
\u2022 Workplace safety
\u2022 Fair compensation
\u2022 Access to information, company direction, and organizational engagement<\/h5> <\/div>\n\n \n \n\n \n Expectations + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Practices :<\/h4>

\u2022 Support appropriate employee benefits<\/h5>
\u2022\u00a0Promote a happy and enjoyable work environment (NPS)<\/h5>
\u2022 Encourage employee potential development<\/h5>
\u2022 Foster a safe working environment<\/h5>
\u2022 Implement a structured annual performance evaluation plan<\/h5>
\u2022 Ensure clear internal communication<\/h5> <\/div>\n\n \n \n\n \n Practices + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Communication Channels :<\/h4>

\u2022 Town hall<\/h5>
\u2022 Seminar activities<\/h5>
\u2022 Workshop<\/h5>
\u2022\u00a0Meeting<\/h5>
\u2022 Intranet<\/h5>
\u2022\u00a0HR Hotline<\/h5>
\u2022 Sappe Playground Facebook fan page<\/h5>
\u2022\u00a0Line Official Sappe Players<\/h5>
\u2022\u00a0Phone and Email<\/h5>
\u2022 Suggestion Box<\/h5>
\u2022 Feedback Board<\/h5> <\/div>\n\n \n \n\n \n Communication Channels + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Customers <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Expectations :<\/h4>

\u2022 High Quality \u2013 Reliable and Trustworthy<\/h5>
\u2022 Delicious and Enjoyable Taste<\/h5>
\u2022\u00a0New and Unique Experience<\/h5>
\u2022 Helps Solve Health and Beauty Issues<\/h5>
\u2022 Great Value for Money<\/h5>
\u2022 Environmentally Friendly<\/h5> <\/div>\n\n \n \n\n \n Expectations + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Practices :<\/h4>

\u2022 Comply with quality manufacturing standards and regulations<\/h5>
\u2022 Research and develop new innovations to meet consumer needs<\/h5>
\u2022 Create products and innovations with social and environmental responsibility<\/h5> <\/div>\n\n \n \n\n \n Practices + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Communication Channels :<\/h4>

\u2022 Company Website, Facebook, IG<\/h5>
\u2022 Phone and Email<\/h5>
\u2022\u00a0Annual Report (Form 56-1 One Report)<\/h5>
\u2022 Annual Customer Satisfaction Survey<\/h5> <\/div>\n\n \n \n\n \n Communication Channels + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Business Partners <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Expectations :<\/h4>

\u2022 Conduct business with fairness and transparency<\/h5>
\u2022 Promote sustainable business growth<\/h5>
\u2022 Respect intellectual property and copyright<\/h5> <\/div>\n\n \n \n\n \n Expectations + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Practices :<\/h4>

\u2022 Fair selection of business partners<\/h5>
\u2022 No disclosure of confidential business information without consent or legal authorization<\/h5>
\u2022 Consider equality and mutual benefits with business partners<\/h5> <\/div>\n\n \n \n\n \n Practices + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Communication Channels :<\/h4>

\u2022 Company Website, Facebook, IG<\/h5>
\u2022\u00a0Phone and Email<\/h5>
\u2022 Annual Report (Form 56-1 One Report)<\/h5>
\u2022 Annual Audit<\/h5>
\u2022 Meetings<\/h5> <\/div>\n\n \n \n\n \n Communication Channels + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Investors <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Expectations :<\/h4>

\u2022 Returns, Sales, and Profit<\/h5>
\u2022 Transparent and Open Disclosure of Information<\/h5>
\u2022 Investor Relations Services<\/h5> <\/div>\n\n \n \n\n \n Expectations + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Practices :<\/h4>

\u2022 Summarize and disclose operational information to investors every quarter<\/h5>
\u2022 Disclose company information on the website<\/h5>
\u2022 Evaluate investor relations services<\/h5> <\/div>\n\n \n \n\n \n Practices + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Communication Channels :<\/h4>

\u2022 Annual Report<\/h5>
\u2022 Company Website<\/h5>
\u2022 Phone and Email<\/h5>
\u2022 Shareholders’ Meeting<\/h5>
\u2022 Investor Meeting Activities (Opportunity Day)<\/h5>
\u2022 Press Releases<\/h5> <\/div>\n\n \n \n\n \n Communication Channels + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Communities and Society <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Expectations :<\/h4>

\u2022 Waste management from the production process<\/h5>
\u2022 Participation in community activities<\/h5>
\u2022 Reducing the impact of business operations on the community<\/h5>
\u2022\u00a0Contributing to sustainable community development<\/h5>
\u2022\u00a0Helping stimulate the local economy<\/h5>
\u2022 Supporting and assisting in activities or crises<\/h5> <\/div>\n\n \n \n\n \n Expectations + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Practices :<\/h4>

\u2022 Comply with the Zero Discharge initiative<\/h5>
\u2022\u00a0Support various community projects, including religious, cultural, and environmental activities<\/h5>
\u2022 Assess community satisfaction with business operations and take corrective actions<\/h5>
\u2022 Support community projects in collaboration with the public and private sectors to strengthen the community<\/h5>
\u2022 Support projects that generate income in the community, including local employment opportunities<\/h5>
\u2022 Support and assist community activities, as well as provide aid during crises<\/h5> <\/div>\n\n \n \n\n \n Practices + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t
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Communication Channels :<\/h4>

\u2022 Community and Social Affairs Officer (Sustainable Development Team)<\/h5>
\u2022 Company Website, Facebook, IG<\/h5>
\u2022 Annual Community Satisfaction Survey<\/h5>
\u2022 Phone and Email<\/h5>
\u2022 Company Complaint Channel<\/h5>
\u2022 Monthly Meetings with the Community and Local Authorities<\/h5>
\u2022 Line Application for Communication Between the Company and the Surrounding Community<\/h5> <\/div>\n\n \n \n\n \n Communication Channels + <\/span>\n \n Revert - <\/span>\n <\/span>\n\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Sappe conducts its business with an awareness of potential impacts on stakeholders throughout the entire value chain, from product development and design, raw material sourcing, manufacturing and quality control, warehouse management and distribution, to marketing, communication, and product delivery to consumers. The Company systematically analyzes stakeholders at each stage of the value chain, considering both […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/pages\/10781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/comments?post=10781"}],"version-history":[{"count":22,"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/pages\/10781\/revisions"}],"predecessor-version":[{"id":10938,"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/pages\/10781\/revisions\/10938"}],"wp:attachment":[{"href":"https:\/\/www.sappe.com\/sd\/wp-json\/wp\/v2\/media?parent=10781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}